Recent Posts

Answers to Your Water Damage Questions

5/19/2021 (Permalink)

When water damages residential and commercial properties in our area, property owners have a lot of questions.

Here are the answers to your burning questions about water damage restoration.

What happens when water floods my home or business?         

Once drywall comes in contact with water it begins to sag and disintegrate. If the water is not contained quickly and in a proper manner, the wood will begin to swell. The more time that water is spent within the contents of your home, the more likely your hardwood floors will buckle and warp. 

Why do I need to call SERVPRO of Reston/Herndon? I already wiped up the water myself.

If your property was flooded with water the most important issue to address is the water that you can't see, not the water that you wiped up in the middle of your floor. Mold and mildew love to grow in the dark cavities of your home. To prevent future health and structural effects, call 703-471-6040 and leave it to the experts.

How does a professional water damage restoration contractor handle water differently than I would?

Your normal household fan and towels won't cut it when there's been excessive water damage. We use specialized industrial air movers and dehumidifiers to handle water after a flood. Our advanced technology will be placed in a precise manner, drying your property out as fast as possible. 

How long does it take to dry my home or business?

The answer varies with every different situation. The type of water damage, the extent of the damage, how long the water was at the property, and the material that was affected. Typically water damage takes 2-3 days to dry, but if the materials have been exposed for a long period of time there may be other issues!

Is it okay to leave the equipment running all day every day? 

Without a doubt! Our equipment was created to run for extended periods of time without causing any safety problems. The equipment is placed in a precise location according to our moisture mapping - do not move it!

Do I have to use the restoration company the insurance company recommends?

No way! You are free to hire whoever you want, you absolutely do not have to use what they recommend. 

Why hire us? Once we have the information about the claim you make, we will communicate directly with your insurance agent. This way you'll be able to worry less - we know you've already experienced enough hassle.

Residential and Commercial Restoration

As a locally owned and operated business, SERVPRO of Reston/Herndon is close by and ready to respond to your cleaning or restoration needs. We are proud to be an active member of the Reston/Herndon community and want to do our part to make our community the best it can be.

Handling Intruding Water

5/18/2021 (Permalink)

Once a water damage event occurs on your property, the first 24 hours are the most important in preventing secondary or permanent damage. SERVPRO of Reston/Herndon is on-call 24/7 and has the capabilities to get to your property within the first hour of the phone call. Our technicians will be on-site to help ensure that your water damage is handled properly.

Inspection

The expert technicians at SERVPRO of Reston/Herndon will first inspect the property and damages. This will help determine the extent of the water damage and will allow them to create a plan to review with you. Our customers rave about how informative and helpful our professionals are when it comes to their concerns.

Emergency Services

Once the plan has been created, our expert technicians will place our industrial-grade equipment in precise locations so that the drying process is done properly and efficiently. If any questions come up during the process, the experts will have no problem explaining the needed emergency services to you step-by-step.

Monitoring

To ensure that the process is going smoothly, a professional from SERVPRO of Reston/Herndon will monitor the drying process daily. If there are any changes or updates, our experts will be consistently communicating with you.

Emergency Water Damage Tips

  1. If you know where it is, shut off the water source so that the damage does not get worse.
  2. Turn off circuit breakers for wet areas of the building when access to the power distribution is unsafe from electrical shock.
  3. Do not turn on ceiling fixtures if the ceiling is wet. Do not enter rooms where the ceiling has begun to sag from retained water.

For more information on recovering from water damage, contact the professionals at SERVPRO of Reston/Herndon by giving us a jingle at 703-471-6040 today.

Stand Strong Against Wind Damage

5/18/2021 (Permalink)

Wind and water damage are the two most common results of a heavy storm. There are many areas of the United States that have experienced heavy winds and storms that have caused significant damage to homes - it is important to contact a storm damage restoration professional like SERVPRO of Reston/Herndon as soon as the storm is over to help limit and repair the damage.

Important Facts to Know About Wind Damage

Wind Type Varies by Storm & Causes Different Degrees of Wind Damage

Thunderstorms are the most common source of wind and storm damage, but wind stemming from hurricanes or tornadoes are stronger and can cause more severe damage. It is essential to know when and what type of storm is headed towards your area so you know the potential and level of damage to expect. Thunderstorms are responsible for over half of all wind damage cases in the U.S., but the repair may be more costly for hurricane or tornado wind damage.

Characteristics of the Wind will Affect the Wind Damage

The wind has many characteristics that differ depending on the situation such as:

  • Speed
  • Direction
  • Duration of Gusts

By recognizing the pattern and type of wind, you will be able to determine another part of how much potential damage to expect. If the wind is expected to come in long gusts, it's important to be aware of branches from trees. Depending on the speed of the wind, you may have to board up windows.

Preventing Wind and Storm Damage

Wind really isn't the thing that causes a majority of the damage - it is the items that get flung around by the wind. Whether it is your garbage can out on the edge of your driveway or debris from plants and trees, unsecured objects can become dangerous in windy situations. If a storm is approaching your area, ensure your patio furniture, toys, and garbage cans are secured or brought inside. It wouldn't hurt to double check your windows to make sure they're locked and secured, too.

The expertise SERVPRO of Reston/Herndon brings to storm damage cleanup and restoration in the Northwest suburbs leads the industry. Give us a call at 703-471-6040 today for any of for storm damage needs.

Foundation Water Damage: Know the Warning Signs

5/18/2021 (Permalink)

You can't build a strong home on a weak foundation.

Foundation water damage weakens the structure of your home, causes cracks, bowed walls, and can be as extreme as causing your home to collapse.

Here's how to identify and address the early signs of foundation water damage:

Cracks.

Cracks may appear on both the interior and exterior of a home and are a tell-tale sign of foundation water problems. On the exterior, a few hairline cracks aren't normally a concern. It is important to be aware of horizontal cracks and stair-step cracks in block walls or corners. This may indicate serious structural damage and you should consult a water damage professional like SERVPRO of Reston/Herndon. 

Standing water in a basement or crawlspace.

Water in a basement could be an indication of a plumbing issue, however it could also mean that there is water seeping in through cracks in the foundation or gutter runoff. Either way, they're both causing issues and should be addressed immediately. Seeping water is a perfect host for mold growth and can weaken wooden support structures.

Windows and doors are jamming.

Excess water absorption in a building can cause frames to warp, which means that there is probably a waterproofing problem. Excess outside moisture can also cause your entire foundation to shift, leading to much bigger issues that will need to be addressed.

Mold Patches or Rotting Wood

As we've stated before, mold needs two things to grow: a source of moisture and organic material. If you can't spot the mold with your eyes, you'll without a doubt be able to smell the distinct mildew scent. Mold remediation should be enacted as quickly as possible once you discover mold. Mold could result from a crack or opening in the foundation that's allowing water to seep in.

Flooded soil.

If your gutters or other drainage systems are not doing their job properly, it can cause water to redirect back to your foundation instead of away from your house. If you see pools of water around your home, the wet soil will increase the likelihood that water will penetrate the foundation of your home.

It is important to keep track of your preventative maintenance on your home. Most importantly, if you suspect you have foundation water damage the best thing you can do is call SERVPRO of Reston/Herndon at 703-471-6040.

Biohazards and How to Handle Them

5/14/2021 (Permalink)

Biohazard Cleanup and Restoration

Biohazards, such as sewage backups, crime scene residues, blood cleanup, and chemical spills create unhealthy and dangerous environments. These hazards put people at significant risk and their removal is essential for any building. 

How can I ensure the best method of removal for a biohazard? 

Call SERVPRO of Reston/Herndon of course! Our technicians have certifications through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) in biohazard cleanup. We are continually training and re-training in niches like bloodborne pathogens through OSHA.

24 Hour Emergency Service

We are available 24 hours a day—our highly trained technicians are standing by. We have the qualified trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Need Biohazard Cleanup Services?

Call Us Today – 703-471-6040

Top 10 Questions To Ask When Choosing a Carpet Cleaning Company

5/13/2021 (Permalink)

There are a lot of carpet cleaning companies out there.  How do you choose? Here are ten questions to ask to ensure you only use the best!

  1. Are your cleaning technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC)? The IICRC is an independent body that certifies people in carpet cleaning. For a technician to be IICRC certified, he or she must go through extensive hands-on training and have passed a comprehensive test. If a carpet cleaning service doesn’t require their technicians to be IICRC certified, consider looking elsewhere.
  2. How long have you been in business? How long a company has been in business can speak volumes about their quality.  There are many carpet cleaning companies that open and close their doors each year.  The best ones tend to stand the test of time!
  3. Do you offer “Green” Cleaning? If you have young children in the home or have any household members with sensitive skin or allergies then this could be an important option for you.
  4. How is your pricing structured? Many carpet cleaning companies utilize a “bait and switch” technique.  They will quote a very low price up front, but then once they secure the job they will add on extras for things like “trip charge”, “gas surcharge”, “stain removal”, “furniture blocking”, etc.  When all is said and done, the initial price can triple or quadruple!
  5. Do you charge extra for stain removal? This is important to know upfront so you don’t get surprised by extras after the service is performed. A good carpet cleaner will include the price for stain removal in their base price.
  6. Do you use a truck mounted cleaning system? A truck mounted cleaning system is critical to effectively clean your carpets.  It allows for better extraction of dirt and grime and the proper application of any cleaning agents.
  7. Is your company insured against accidental damage? This is important to ensure you are protected in case anything gets damaged during the cleaning.
  8. Do you move Furniture? Some carpet cleaning companies will charge high fees for moving furniture.  Typically, this should be included in the original price unless a room is literally filled wall to wall with furniture!
  9. What do you charge extra for? Again, avoid surprises and make sure the quoted price reflects what is actually charged.
  10. Do you charge by room or by square foot? Some carpet cleaning companies will charge by room but in reality, square footage is a much more accurate method to determine pricing.  If you think about it, it shouldn’t cost more to clean three small bedrooms versus one large family room if the square footage is comparable!

At SERVPRO of Reston/Herndon, each of our technicians are certified in cleaning by the IICRC.  We have been in business for over 9 years and are proud of our upfront pricing model that includes ALL stain removal.

Please give us a call with any questions at 703-471-6040. We are happy to help even if you don’t end up using our services!

We are a team!

5/4/2021 (Permalink)

Our crew here at SERVPRO can handle any job big or small and work together to come up with a plan of action to get the job done. 

Whether calling in at 8:30 am or 8:30 pm, we are available. We have trailers, trucks, and CREW ready to go for any emergency no matter the size of the loss. SERVPRO will show up and make sure the homeowner is helped out in any way they need. 

We will make sure the job is done to the fullest and offer reconstruction to ensure it is "Like it never even happened."  

Here at SERVPRO, we are here to make the homeowner satisfied while getting the work done efficiently. 

This is why SERVPRO of Reston/Herndon is your go-to for any kind of loss. 

Mitigate Damage While Waiting for Roof Repairs

4/26/2021 (Permalink)

The effects of a fire in your Reston and Herndon business can be far-reaching. If the damage has made it to the roof, you may have more than just fire cleanup on your hands. Any areas of the roof exposed to the elements may also mean securing the services of a water damage and mold professional. After contacting your insurance to start the claim process, the next call to be for tarp services to protect against secondary damage.

Why Mitigation Is Important

Whether the damage requires a roof repair or replacement, time isn’t always on your side. Along with waiting for the adjuster, getting the fix scheduled will likely require a wait. Below are reasons it is important to secure your exposed property.

Another weather event could cause more damage, increase repair costs.
If excess moisture begins to build up, mold only needs less than 48 hours to start forming.
Exposed areas may provide an opening for vandals or thieves to gain access to your property.
Even a small hole is enough for unwanted rodents and bugs to find a new home.

Tips for an Easier Claim
While waiting for fire clean up to happen, most insurers have a stipulation that requires mitigation. If windows aren’t boarded and tarps aren’t temporarily installed to keep the elements out, any additional damage incurred may not be covered. Taking the necessary steps can help ensure you get the most out of your claim.
Although you should never make repairs until after the adjuster gives the go-ahead, documenting the damage is a good way to verify the need for the claim, as well as make the process easier for the adjuster. Photographs and videos should be taken of all areas and items damage. If possible, gather any documentation that lists the value of items.
When it comes to fire cleanup, it is often not just the area the flames burned that need repaired. If there is roof or window damage, take steps to minimize damage.

What Steps Must Begin Right After Flooding Occurs?

4/26/2021 (Permalink)

Flood damage can be a devastating force, meaning that mitigation and recovery efforts should begin as soon as possible.

There are often times where homeowners look at their Herndon and Reston property and determine the best course of action after a flood emergency. The longer this process takes in choosing the right professionals to begin restoration and recovery, the more your home and its belongings could become irreparably damaged. Knowing what to do when flooding first occurs can help you to appreciate your need for professional restoration despite possible mitigative efforts you can begin on your own.

Regarding your home in Reston and Herndon, several steps must occur, beginning with emergency services when our team arrives. With flooding scenarios, often, the most pressing concern is standing water in the affected areas. Surface water damage can quickly penetrate porous materials, forcing water into structural cavities and causing more substantial concerns like deterioration, microbial threats, or spreading bacteria. The earliest actions that our professionals can take after a flood loss include:

  • Extraction
  • Content Management
  • Debris Removal

What Happens to Damaged Belongings?

Content management is one of the vital services that we offer during your flood-damaged home's mitigation period. The objective begins with assessing the damage to each item or personal belonging still in the house after flooding occurs. Some of these items can get moved to a safer location on the property to prevent damage, while others must get restored on-site or offsite at our SERVPRO facility. In our care at our warehouse, we can offer focused drying, cleaning, and safe storage.

Flooding can be a threatening situation for your home. However, with mitigation beginning as soon as our professionals arrive, there is little to stop you from reaching out to our SERVPRO of Reston/Herndon team as soon as possible. We can make flood losses "Like it never even happened." Call us at 703-471-6040

5 Ways To Lower Your Company's Water Consumption

4/20/2021 (Permalink)

Of all the water issues worth discussing, one of the most relevant is conservation. In addition to being good for the environment, lowering your building’s consumption also reduces your water bill.

Here Are Five Measures You Can Take To Enhance Your Status As A Responsible Corporate Citizen

  1. Install Touch Free Faucets

Because executives carry their phones everywhere, they often become distracted before leaving the restroom. This sometimes results in running faucets. Touch-free sensors eliminate this trouble entirely. As an added bonus, the spread of germs is greatly limited. While they can be expensive, these water upgrades come highly recommended and are extremely popular.

  1. Submeter Irrigation

Faulty irrigation systems have the potential to create seriously destructive water issues. If your business floods, the resulting water damage may necessitate a commercial restoration service provider to repair. Submetering irrigation alerts building managers and landscapers when too much water is being used, possibly indicating a faulty system. The ability to address issues early on could prevent an inconvenient disaster.

  1. Add Flush Valves

Toilets installed before 1992 use between three and five gallons per flush. Introducing flush valves dwindles this by up to 40%. Unlike replacing old toilets with low-flush alternatives, you can keep your original commodes and the cost will be minimal.

  1. Trade Plants

Interior designers sometimes attempt to counteract the industrial feel of office buildings with trees and other leafy offerings. Some vegetation needs to be watered more than others. Try less thirsty options, such as sago palms, spider plants or orchids.

  1. Change Urinals

Although they require different cleaning methods than traditional urinals, consider ones that are water-free. With one training session, your cleaning crews will have no trouble understanding how to handle them.

Addressing these common water issues will work wonders in lessening the amount your office in Reston/Herndon, uses. For the sake of the future, implement as many solutions as possible.